Terms and Conditions

The content of this website is for your general information for order merchandise and use our service. Currently you are reading the most updated version of the terms and conditions and It can be changed without prior notice, it is your responsibility to check terms and conditions every time before engaging into our products and services. You must agreed with all terms before proceeding to your order. For accepting these terms and conditions you must be above 18 years.

Please read the following terms and conditions regarding our products and services carefully as it encompasses significant information relevant to you.


Our informational blogs and website are visible for all but we only proceed online orders if you are at least 18 years old and do not a minor person. You do not have right to use our products and data for any prohibited and unlawful activities. You must not diffuse any viruses or any code of a destructive nature. If you find involve any unlawful activities or violation of the terms it will result in an immediate termination of your Services, membership and copyright laws will apply to provoke this.


We fully try to display products originally as possible but we cannot guarantee you if you find any color difference. We reserve the right to limit the sales of products or omit any design or product without prior notice, however, we shall update you. Most of the designs and products are limited and exclusively available like season base.  We reserve the right to discontinue any product at any time. We cannot give you product availability guarantee for every time or urgent delivery because handmade items take time to produce.

  • We do not guarantee to deliver a same pattern/design and size of the handmade or hand-painted product every time as for the fact there will be difference between two products as they are handmade or hand painted.
  • All hand-painted products has been made without any trace. A minor difference in color shade and design between 2 products are normal and not consider as a flaw. 
  • Brush strokes, finger prints or color dots on the product is common in handmade/hand painted products and not consider as a flaw.
  • For cancellation of any order, "order number" will be required for the reference to cancellation. The other way you can submit your Exact Name with Order Amount, Contact Number, Address, or Email to track your order.


We have the right to change product prices at any time without notice.


We reserve the right to modify or alter the services like mobile messages or any other at any time without prior notice.

We always try to resolve any issue in possible minimum time period. Making fake reviews on any issue without informing our support team is not a right way. We welcome any dissatisfactory customer with free replacement or a full refund.


Shipping time for order delivery within Pakistan is 7 business days and for outside Pakistan 14 business days, Shipping time can be vary due to internal issues, issues from courier company, climate or any natural disaster. 

  • Delivery is free only for nationwide orders.
  • Standard shipping charges and other miscellaneous costs will be applied on the orders for international shipping.
  • Miscellaneous costs for International shipping will only be charged f applicable. It will include Fumigation Certificate Charges, Any Customs Fee, Processing Charges, Special Fragile Packaging Charges and any other taxes etc.


If your order arrives damaged contact us within 7 business days from the delivery date. Keep all original materials and delivery box as it. We will send you another piece or refund your money whichever you prefer. Please keep in mind our pottery is handmade and broken item it may chance of breakage or damage but you have our guarantee that you will be shipped the best possible quality products and packing. These all terms and conditions are applied to all Artisans Galleria products.

If you are not satisfied with your purchase for any reason, Artisans Galleria offers exchanges, returns, and refund under the following conditions:

  • The product is returned to us within 7 days of the delivery date.
  • The product must be in its original condition
  • Tags must be intact with the items
  • Exchanges are available only on in-stock items
  • Exchanges are only available for domestic orders otherwise you will be refunded the full order amount.
  • The time required officially for replacement and exchanges are 25 business days. It can be vary up-to maximum time due to stock unavailability, natural disaster, production closure or any case which may affect our working activity.  
  • Money must be transferred to your account within 10 business days from the date of receiving returns.
  • Artisans Galleria is liable to refund full amount of the order except return charges.
  • If the customer changed his/her mind or wants to return the product for any reason, it is their full responsibility to return the package in its original condition, refund will not be approved if the product/package reached damage.
  • Customer is liable to arrange the return by his/her self to our destination for returnable products.
  • Artisans Galleria is not bound to arrange any return or bear the charges.
Following charges will be applicable on non-faulty products return and will be deducted from the return amount.
    1. Delivery Fee: [250 Rs x Package Weight]
    2. Product Reservation Fee: [0.7% x Product(s) Value x No of days ]
    3. Restocking Fee: [2% x Product(s) Value]
    4. Packaging Fee: [5% x Product(s) Value]


      All of your personal information is confidential. We are obliged to protect it and you can do your trust on us that we do not sell or disclose it to anyone unless ordered by the government and some legal authorities. When you place an order with us, we accumulate your name, address, telephone number, credit/debit card information and your email address. We use this information to place your order, to communicate with you and to update you with company’s promotional activities.

      We do extra care to keep your information safe, sound and secure so we use Secure Sockets Layer (SSL) to encrypt your credit/debit card number, name, and address. For your assurance, you can confirm this security connection at the lower left-hand corner of your browser window, if there is an unbroken key or closed lock its mean SSL is active and your information is safe in our record.


      Artisans Galleria fully tries to write data, information regarding products, information and general knowledge accurate but if there is any error or wrong please consider it typing mistake and technical fault. We do not guarantee you that each and every information is hundred percent accurate, although we try to do it perfectly from our side.


      We do not warranty that the quality of all products, services, information, or other material purchased by you will meet your expectations but you have our guarantee that we shall fully try to provide you best possible quality in handmade products and error free services.


      Artisans Galleria reserves all the right to add, omit, revise, discontinue or cease to make the availability of products, cancel any order or stop any service of this online store without any prior notice. Before placing an order please read all of terms and conditions, for any inconvenience we shall not be responsible.


      Artisans Galleria has all the rights to change its terms and conditions at any time without any prior notice. It’s also your responsibility to make frequent visits to our online store to make yourself updated with the current policies, terms, and conditions.


      • Artisans Galleria do not allow any rude and harsh comments or way of talking with any of its representative, team member or affiliated person. 
      • All calls and messages with customers would be recorded for tracking and service betterment.
      • We do not allow any fraudulent activity and any type of fake orders and fake reviews.
      • Artisans Galleria reserves the rights to take immediate legal action for any of above activity taken place.
      • Artisans Galleria reserves the rights to publicize and share all sensitive data (Name, Contact Number, Email, Address, Picture and IP Address) of any customer involves in fraudulent activity or scamming, to support and betterment of online ecommerce community.


      Refuse any order at your doorstep or deny receiving is a big offence without any prior notice to our support team. Artisans Galleria do not process any order without the confirmation on voice call (recorded).

      Confirmed orders must be cancelled immediately on same day on our support number, text message or by email. You can also cancel your order by filling order cancellation form.

      If your order has been processed, you can still cancel it with mentioning genuine reason our support persons.

      Making fake reviews on any platform is a big offence, we always resolve any type of complaints with possible solutions after customer remarks.

      Following actions will be considered as scamming and fraudulent activity and will be handled as per our terms & conditions.

      1. Placing fake order
      2. Posting fake reviews
      3. Deny receiving order without cancellation or prior notice
      4. Deny receiving order with out mentioning any genuine reason
      5. Ignore / block our customer service call
      6. Rude, harsh or misbehaving attitude towards our representatives or any affiliated persons.
      7. Making threat messages and calls.


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