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Terms and Conditions

The content of this website is for your general information for order merchandise and use our service. Currently you are reading the most updated version of the terms and conditions and It can be changed without prior notice, however, we are responsible to notify you about the change of policies. For accepting these terms and conditions you must be above 18 years.

Please read the following terms and conditions regarding our products and services carefully as it encompasses significant information relevant to you.

SECTION 1 – TERMS REGARDING ONLINE STORE

Our informational blogs and website are visible for all but we only proceed online orders if you are at least 18 years old and do not a minor person. You do not have right to use our products and data for any prohibited and unlawful activities. You must not diffuse any viruses or any code of a destructive nature. If you find involve any unlawful activities or violation of the terms it will result in an immediate termination of your Services, membership and copyright laws will apply to provoke this.

SECTION 2 – TERMS REGARDING PRODUCTS

We fully try to display products originally as possible but we cannot guarantee you if you find any color difference. We reserve the right to limit the sales of products or omit any design or product without prior notice, however, we shall update you. Most of the designs and products are limited and exclusively available like season base.  We reserve the right to discontinue any product at any time. We cannot give you product availability guarantee for every time or urgent delivery because handmade items take time to produce.

SECTION 3 – TERMS REGARDING PRICING

We have the right to change product prices at any time without notice.

SECTION 4 – TERMS REGARDING SERVICES

We reserve the right to modify or alter the services like mobile messages or any other at any time without prior notice but we are guaranteed to inform you.

SECTION 5 – TERMS REGARDING SHIPPING

Shipping time for order delivery within Pakistan is 7 business days and for outside Pakistan 14 business days, Shipping time can be vary due to internal issues, issues from courier company, climate or any natural disaster. 

SECTION 6 – TERMS REGARDING RETURNS/ EXCHANGES/REFUND

If your order arrives damaged contact us within 7 business days from the delivery date. Keep all original materials and delivery box as it. We will send you another piece or refund your money whichever you prefer. Please keep in mind our pottery is handmade and broken item it may chance of breakage or damage but you have our guarantee that you will be shipped the best possible quality products and packing. These all terms and conditions are applied to all Artisans Galleria products.

If you are not satisfied with your purchase for any reason, Artisans Galleria offers exchanges, returns, and refund under the following conditions:

  • The product is returned to us within 7 days of the delivery date.
  • The product must be in its original condition
  • Tags must be intact with the items
  • Exchanges are available only on in-stock items
  • Exchanges are only available for domestic orders otherwise you will be refunded the full order amount.
  • The time required officially for replacement and exchanges are 25 business days. It can be vary up-to maximum time due to stock unavailability, natural disaster, production closure or any case which may affect our working activity.  
  • Money must be transferred to your account within 10 business days from the date of receiving returns.
  • Artisans Galleria is liable to refund full amount of the order except return charges.
  • If the customer changed his/her mind or wants to return the product for any reason, it is their full responsibility to return the package in its original condition, refund will not be approved if the product/package reached damage.
  • Customer is liable to arrange the return by his/her self to our destination for returnable products.
  • Artisans Galleria is not bound to arrange any return or bear the charges.
  • Delivery is free only for nationwide orders.

 

SECTION 7 – TERMS REGARDING PRIVACY AND SECURITY

All of your personal information is confidential. We are obliged to protect it and you can do your trust on us that we do not sell or disclose it to anyone unless ordered by the government and some legal authorities. When you place an order with us, we accumulate your name, address, telephone number, credit/debit card information and your email address. We use this information to place your order, to communicate with you and to update you with company’s promotional activities.

We do extra care to keep your information safe, sound and secure so we use Secure Sockets Layer (SSL) to encrypt your credit/debit card number, name, and address. For your assurance, you can confirm this security connection at the lower left-hand corner of your browser window, if there is an unbroken key or closed lock its mean SSL is active and your information is safe in our record.

SECTION 8 – CONDITIONS REGARDING ERRORS, TYPING MISTAKES, AND TECHNICAL FAULTS

Artisans Galleria fully tries to write data, information regarding products, information and general knowledge accurate but if there is any error or wrong please consider it typing mistake and technical fault. We do not guarantee you that each and every information is hundred percent accurate, although we try to do it perfectly from our side.

SECTION 9 – DISCLAIMER OF WARRANTIES AND GUARANTIES

We do not warranty that the quality of all products, services, information, or other material purchased by you will meet your expectations but you have our guarantee that we shall fully try to provide you best possible quality in handmade products and error free services.

SECTION 10 – GENERAL CONDITIONS

Artisans Galleria reserves all the right to add, omit, revise, discontinue or cease to make the availability of products, cancel any order or stop any service of this online store without any prior notice. Before placing an order please read all of terms and conditions, for any inconvenience we shall not be responsible.

SECTION 11 – TERMS AND CONDITIONS MAY ALTER

Artisans Galleria has all the rights to change its terms and conditions at any time without any prior notice. We shall inform you but it’s also your responsibility to make frequent visits to our online store to update the current policies, terms, and conditions.

SECTION 12 – CUSTOMER BEHAVIOR AND FRAUDULENT ACTIVITY

Artisans Galleria do not allow any customer to behave improperly with any of its representative, team member or affiliated personal. 

All calls and messages with customers would be recorded for tracking and service betterment.

We do not allow any fraudulent activity and any type of fake orders.

Artisans Galleria reserves the rights to take immediate legal action for any of above activity taken place.

Artisans Galleria reserves the rights to public all sensitive data (Name, Contact Number, Address) of any customer involves in fraudulent activity, to support and for betterment of online ecommerce community.

SECTION 13 – FRAUDULENT ACTIVITY / PENALTY

Refuse any order at your doorstep or deny receiving is a big offence without any prior notice to our support team. Artisans Galleria do not process any order without the confirmation on voice call(recorded). Confirmed or processed orders must be cancelled any time on our support number, text message or by email.

You can also cancel your order by filling order cancellation form

Order number will be required for the reference to cancellation. The other way you can submit your Exact Name with Order Amount, Contact Number, Address, or Email to track your order.

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