FAQs FAQs

Why Artisans Galleria?

Artisans Galleria is a gallery of artisans where you can find maximum variety of handmade items for your home and personal use under a one roof. People have their own doucheballoons that handmade products are so expensive all over the world but we are trying to get rid of this most frequent complaint of people by offering quality products for each budget. You have need to just scan the product categories and select within your budgeted items. We are continuously working on quality enhance programs with its designing and quality management teams to increase the possibility of “perfect pieces”. Moreover, we have to make easy access of these handicrafts for every individual locally and globally. Where you are, does not matter just order us online we ‘ll provide you at your door step.

There are so many arts and crafts galleries what is the uniqueness of Artisans Galleria?

Artisans Galleria is not only offering quality products for all budgets but also spreading awareness of the arts and crafts. We offer each product with its pattern and design history, origin and its era. Each product description has detailed of the colors, its back ground and the importance of colors in pottery and building. This thing helps the customers to choose the perfect and suitable colors for their building material and pottery selection. This differentiation has prompted us to being one of the renowned gallery amongst the many.

 What is Blue Pottery?

Blue Pottery is widely recognized a traditional handicraft. Its origin is China and Persia. In Pakistan, Multan is the most renowned city for Blue Pottery ceramics. All Blue Pottery is hand crafted and material which is used to make pots is porcelain, white and red clay (terracotta).

Blue Pottery Ceramics are dishwasher, refrigerator and microwave safe?

Yes. All Blue Pottery Ceramics are dishwasher, refrigerator and microwave safe.

What is the life of blue pottery products/items?

Life of blue pottery products/items is 1000 years, just need to take care while using and keep away from the reach of children.

What is the quality of the blue pottery products?

Quality of Multani blue pottery products is maintain throughout the life of the product (1000 year), no color faint.

What can be maximum categories of blue pottery products for use?

There are so many categories of blue pottery products. it is usually categorized in kitchen, home decor, garden accessories, drawing room accessories, wash room accessories and building material. Blue Pottery building material (plates, frames life is 1000 year, according to Ustad Aalam "Blue Pottery expert of Multan".

 Why Multani pottery is familiar with the name of “Blue Pottery” only? Is there any other colors exist in this pottery?

In the beginning time of this art (when Persian and Chinese came in subcontinent in the era of Muhammad bin Qasim ) this art had many colors. After that Blue and white color specified by the gurus of clay pottery Multan due to the hot atmosphere of Multan . Blue color is the color of nature that increase the coolness of mind and heart, white color gives the calmness to eyes so that was a perfect combination according to the Multani atmosphere. BUT now these days’ artisans have incorporated and modernized their work and blue pottery ceramics are available in some other colors too like golden, red, yellow, mustered, green and shades of blue but still it is called with the name of "Blue Pottery".

All of your wood collection is hand crafted?

Yes. All of wooden items are hand crafted and hand painted with quality wood.

What is the durability of wooden items?

You have the life time guarantee for all of our wooden collection. Its paint, polish and material is durable.

All of your Jewellery collection is handmade?

Most of the jewellery is handmade. Our entire collection is unique and designed for all age groups.

All of your knitting and crochet items are handmade?

Yes, all of the baby knitting and crochet items are handmade. The wool or yarn and other material used to make them is local and imported.

All of your Camel Skin and bone products are handmade?

Yes, all of these are hand crafted and hand painted with pure Multani Kashi and also nakashi patterns of all over the world.

Multani Kashi Tiles are acids and bath-wash material safe?

Yes, all tiles and patterns are hand crafted and hand painted. All of these are acids and wash material safe. For life time color maintenance, you have our guarantee.

How do I order goods?
You can drop your order by creating an account online, select the item, choose quantity and press “Add to Cart” button. If you are interested in ordering to more than one products, click "Continue" and "Checkout" to make the final purchase.

How do I know when my order will reach?

Customer will receive an order confirmation email after the successful check out. If the ordered goods are in stock than you should receive your order within 7 business days. International orders would take time 10 to 14 business days.

Note: In case of out of stock product you will be notify through detailed email and the availability time of product.

What kind of methods of payment you accept?

The following payment methods are accepted:

 Cash on Delivery

Cash on delivery is available throughout the Pakistan. Our courier service agent will contact you through mobile call or message before reaching you Please ensure that you have the exact amount in hand because delivery agent do not carry petty cash all time.

Prepaid options

You can use your online debit/credit cards for the payment. We also accept payments through easy-paisa and bank transfer. Please note that, payments must be accepted in advance through easy-paisa or bank transfer and after receiving the amount your delivery box must dispatch within 24 hours.

What is your return, replacement and exchange policy?

Artisans Galleria is honored for your purchase. we are zealous about providing customer oriented services and want you to be satisfied with each and every purchase because we consider our customer is a king. If you are not satisfied with your purchase or your pottery arrives damaged, please keep all the original packing materials and contact us within 48 Hours after receiving your order. You may choose to refund your money or replace the item. Time period for replacement and exchanges are 20 - 45 business days. We accept returns and have money back policy. If you choose full cash back in any case, we will require 10 working days to process the payment after receiving the returns.

Note:

  • For return or exchanges products must be in original form
  • Tags must be intact with the items
  • Exchanges are available only on in-stock items

 

How do I return/exchange the purchased item/items?

To return an item please write an email at support@artisansgalleria.com and request for an exchange/return, and we will guide you through the process. Kindly do mention your Order Number in the email. Shipping rates would not be applied if return is a result of any genuine reason but you will bear all shipping charges if you want an exchange due to change of your decision or other reason.

Note: We are offering free delivery all over the Pakistan. Charges only apply on exceptional cases or purchases. Exchanges and returns only available for domestic orders.

What I do if my consignment arrived damaged?

We do extra care and precautions of packing the products but if your consignment arrives damaged, please keep all the original materials as it and contact us within 48 Hours after receiving your consignment. You may choose to refund your order or replacement whatever you prefer. Please keep in mind that these are handmade and hand crafted items, so there are no "perfect" pieces and the patterns may vary from piece to piece. You have our assurance that you will be shipped the best possible quality products.

Can I use my credit/debit card with confidence?

Yes, it is absolutely safe. We use industry standards to protect customer information for all online transactions. We do not share customer information with anyone.

Which credit cards does Artisans Galleria accept?
Currently we only accept Visa and MasterCard.

Where does Artisans Galleria ship?

We ship all over the Pakistan through TCS and Leopard courier services and we have partnered with DHL to serve our international clients.

How do I get in touch with Artisans Galleria customer care service?

For any complaint and information, you may contact us through E -mail support@artisansgalleria.com or call us any time at +92-334-7041120.

I want to drop a suggestion/comment/feedback/complaint regarding your product/service

We value our clients and consider an unhappy customer is our greatest source of learning. We take all suggestions and complaints positive. You are always welcome to drop your suggestions, feedbacks and complaints regarding our products and services.

Please don’t hesitate to write our Customer Care department through E mail support@artisansgalleria.com or call +92-334-7041120.

Why Artisans Galleria?

Artisans Galleria is a gallery of artisans where you can find maximum variety of handmade items for your home and personal use under a one roof. People have their own doucheballoons that handmade products are so expensive all over the world but we are trying to get rid of this most frequent complaint of people by offering quality products for each budget. You have need to just scan the product categories and select within your budgeted items. We are continuously working on quality enhance programs with its designing and quality management teams to increase the possibility of “perfect pieces”. Moreover, we have to make easy access of these handicrafts for every individual locally and globally. Where you are, does not matter just order us online we ‘ll provide you at your door step.

There are so many arts and crafts galleries what is the uniqueness of Artisans Galleria?

Artisans Galleria is not only offering quality products for all budgets but also spreading awareness of the arts and crafts. We offer each product with its pattern and design history, origin and its era. Each product description has detailed of the colors, its back ground and the importance of colors in pottery and building. This thing helps the customers to choose the perfect and suitable colors for their building material and pottery selection. This differentiation has prompted us to being one of the renowned gallery amongst the many.

 What is Blue Pottery?

Blue Pottery is widely recognized a traditional handicraft. Its origin is China and Persia. In Pakistan, Multan is the most renowned city for Blue Pottery ceramics. All Blue Pottery is hand crafted and material which is used to make pots is porcelain, white and red clay (terracotta).

Blue Pottery Ceramics are dishwasher, refrigerator and microwave safe?

Yes. All Blue Pottery Ceramics are dishwasher, refrigerator and microwave safe.

What is the life of blue pottery products/items?

Life of blue pottery products/items is 1000 years, just need to take care while using and keep away from the reach of children.

What is the quality of the blue pottery products?

Quality of Multani blue pottery products is maintain throughout the life of the product (1000 year), no color faint.

What can be maximum categories of blue pottery products for use?

There are so many categories of blue pottery products. it is usually categorized in kitchen, home decor, garden accessories, drawing room accessories, wash room accessories and building material. Blue Pottery building material (plates, frames life is 1000 year, according to Ustad Aalam "Blue Pottery expert of Multan".

 Why Multani pottery is familiar with the name of “Blue Pottery” only? Is there any other colors exist in this pottery?

In the beginning time of this art (when Persian and Chinese came in subcontinent in the era of Muhammad bin Qasim ) this art had many colors. After that Blue and white color specified by the gurus of clay pottery Multan due to the hot atmosphere of Multan . Blue color is the color of nature that increase the coolness of mind and heart, white color gives the calmness to eyes so that was a perfect combination according to the Multani atmosphere. BUT now these days’ artisans have incorporated and modernized their work and blue pottery ceramics are available in some other colors too like golden, red, yellow, mustered, green and shades of blue but still it is called with the name of "Blue Pottery".

All of your wood collection is hand crafted?

Yes. All of wooden items are hand crafted and hand painted with quality wood.

What is the durability of wooden items?

You have the life time guarantee for all of our wooden collection. Its paint, polish and material is durable.

All of your Jewellery collection is handmade?

Most of the jewellery is handmade. Our entire collection is unique and designed for all age groups.

All of your knitting and crochet items are handmade?

Yes, all of the baby knitting and crochet items are handmade. The wool or yarn and other material used to make them is local and imported.

All of your Camel Skin and bone products are handmade?

Yes, all of these are hand crafted and hand painted with pure Multani Kashi and also nakashi patterns of all over the world.

Multani Kashi Tiles are acids and bath-wash material safe?

Yes, all tiles and patterns are hand crafted and hand painted. All of these are acids and wash material safe. For life time color maintenance, you have our guarantee.

How do I order goods?
You can drop your order by creating an account online, select the item, choose quantity and press “Add to Cart” button. If you are interested in ordering to more than one products, click "Continue" and "Checkout" to make the final purchase.

How do I know when my order will reach?

Customer will receive an order confirmation email after the successful check out. If the ordered goods are in stock than you should receive your order within 7 business days. International orders would take time 10 to 14 business days.

Note: In case of out of stock product you will be notify through detailed email and the availability time of product.

What kind of methods of payment you accept?

The following payment methods are accepted:

 Cash on Delivery

Cash on delivery is available throughout the Pakistan. Our courier service agent will contact you through mobile call or message before reaching you Please ensure that you have the exact amount in hand because delivery agent do not carry petty cash all time.

Prepaid options

You can use your online debit/credit cards for the payment. We also accept payments through easy-paisa and bank transfer. Please note that, payments must be accepted in advance through easy-paisa or bank transfer and after receiving the amount your delivery box must dispatch within 24 hours.

What is your return, replacement and exchange policy?

Artisans Galleria is honored for your purchase. we are zealous about providing customer oriented services and want you to be satisfied with each and every purchase because we consider our customer is a king. If you are not satisfied with your purchase or your pottery arrives damaged, please keep all the original packing materials and contact us within 48 Hours after receiving your order. You may choose to refund your money or replace the item. Time period for replacement and exchanges are 20 - 45 business days. We accept returns and have money back policy. If you choose full cash back in any case, we will require 10 working days to process the payment after receiving the returns.

Note:

  • For return or exchanges products must be in original form
  • Tags must be intact with the items
  • Exchanges are available only on in-stock items

 

How do I return/exchange the purchased item/items?

To return an item please write an email at support@artisansgalleria.com and request for an exchange/return, and we will guide you through the process. Kindly do mention your Order Number in the email. Shipping rates would not be applied if return is a result of any genuine reason but you will bear all shipping charges if you want an exchange due to change of your decision or other reason.

Note: We are offering free delivery all over the Pakistan. Charges only apply on exceptional cases or purchases. Exchanges and returns only available for domestic orders.

What I do if my consignment arrived damaged?

We do extra care and precautions of packing the products but if your consignment arrives damaged, please keep all the original materials as it and contact us within 48 Hours after receiving your consignment. You may choose to refund your order or replacement whatever you prefer. Please keep in mind that these are handmade and hand crafted items, so there are no "perfect" pieces and the patterns may vary from piece to piece. You have our assurance that you will be shipped the best possible quality products.

Can I use my credit/debit card with confidence?

Yes, it is absolutely safe. We use industry standards to protect customer information for all online transactions. We do not share customer information with anyone.

Which credit cards does Artisans Galleria accept?
Currently we only accept Visa and MasterCard.

Where does Artisans Galleria ship?

We ship all over the Pakistan through TCS and Leopard courier services and we have partnered with DHL to serve our international clients.

How do I get in touch with Artisans Galleria customer care service?

For any complaint and information, you may contact us through E -mail support@artisansgalleria.com or call us any time at +92-334-7041120.

I want to drop a suggestion/comment/feedback/complaint regarding your product/service

We value our clients and consider an unhappy customer is our greatest source of learning. We take all suggestions and complaints positive. You are always welcome to drop your suggestions, feedbacks and complaints regarding our products and services.

Please don’t hesitate to write our Customer Care department through E mail support@artisansgalleria.com or call +92-334-7041120.

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